Quality Inn & Suites On The River - Glenwood Springs, Colorado

Kari P.

We booked online, where it didn't let us know about the construction. It said there would be a free hot buffet. We came down in the morning and because of the construction, they had burritos behind the front desk. The men in my family are allergic to eggs, and therefore had no option. Even dry cereal would have been better.
The only drinks available were apple juice and orange juice. Where's the milk? Where's the coffee? Those are breakfast staples. Very disappointed.

The pool was a typical pool, it was freezing though. The hot tub had foam in it. That's super gross. The only reason there would be foam in the hot tub is if there are oils and scum in the water. My kids loved it and put it all over them. But I made them wash as soon as we got to the room.

The bathroom wasn't much better. There were "rust" stains on the wood trim. The floor was covered with dust, the walls had marks all over.

The interior rooms were decent, though. The beds were clean and white, but super hard.

Lindsay H.

There is NO BREAKFAST BUFFET. They are remodeling until May and there is no breakfast buffet. We were not notified before our stay or when we checked in. They only tell you after you stayed so you cannot cancel the reservation and they get their money. They have not “taken any feedback” as they commented on other reviews. They are still handing out horrible frozen burritos and calling it good enough. We could have been notified, called, or given better options. We will not stay here again.

See screenshots below from 02/18/25. Website says free hot breakfast buffet despite management claiming they are warning people. They are not.

Jim S.

Ooof!! Time to redefine “Quality”. This hotel was gross. Construction only had a small part to do with it despite that being their excuse. Tons of dirty little corners in my room and a very strange smell. Management and staff does not care about cleanliness or their customers. Breakfast is a meal, not some rotten apples and a jug of whatever that was. What an insult. They couldn’t even be bothered to make coffee. Don’t stay here.

Mirana

As others posted the hotel is currently under construction. The building says gym and hot breakfast, which are not apart of the hotel. You can hear everything in the room and we couldn’t sleep until 3am. We had a river view but the windows were so dirty, you couldn’t see the river. It was a painful trip, we left early, asked for a refund for the night we didn’t stay but were unable to get one. We will call corporate to see if they will accommodate us. Upsetting experience, we left back home early on a weekend trip where we just wanted to have fun.

Dianna W.

Unfortunately, this was a terrible place to stay. We had a clogged toilet and went to the front desk to get it taken care of but maintenance was had gone home and no one came to fix the problem. We weren’t able to use the toilet in our room! The next morning I went to speak with the manager about not being taken care of and she said she would contact general manager and have us given compensation. Two days later I have heard nothing from them, hence the review. They obviously do not care about their guests. They were also under construction and the breakfast consisted of a frozen burrito and an orange or apple. We will never stay there again. There are many other hotels in Glenwood Springs for our future visits! Also mold in the bathrooms!

Kathryn W.

The location is lovely. On the river. Goes down from there. First room we were put in smelled strongly of smoke (sign outside of the room says non-smoking room). No apology from the guest clerk for putting us in a smoky smelling room. Second room smelled okay. However, the bathroom was unclean. Toilet, floor, everything. Tub/shower faucet is broken. Bed mattresses are sunken in the middle. Flies swarming in between the window and the window screen. Curtain old and dirty. Small couch in the room is icky … dirty and hair was on it. Coffee maker and ice bucket were in the bathroom although there was plenty of room to put it in the living area. Seemed gross to us to have something you make to drink in the bathroom. A/C fan does not work right. Stairwell carpets dirty and not even remotely vacuumed. Cobwebs on light fixtures. Need I go on

I’m just saying … don’t do this Quality Inn!!!

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Positive: "" Negative: It was stated that a grab and go breakfast would be provided since the lobby was under construction. Very disappointed it was just apples/oranges & coffee/juice. Room keys were not working so we had to be escorted to our room anytime we left & returned.

Mia F.

Nice. Choice hotels never really disappoint. One thing I will say is when they make the sausage it looks like they poured it in the serving pan, fat juice and all. The eggs had what looked like water on the bottom of the serving pan. Easy fixes.