Phil Long Honda

Bennett B.

This is the fourth vehicle I have leased from Phil Long Honda and it was another excellent experience. My salesman, Ever Baena, was personable, helpful, responsive, and attentive. I highly recommend him and the Phil Long team.

Cody S.

Some of the worst customer service I’ve ever experienced in a professional setting. Got a little over $3,000 worth of work done and financed. On top of it taking twice the time as stated (9.5 hours instead of 4, I was waiting), they didn’t fix the issue I had come in to have looked at. Not to mention, damaging my vehicle and risking my life in the process by not finishing the job completely. Strut screw was not reattached and once I had hit a big enough bump, it shot my shock absorber and spring to be essentially disassembled. Tried calling the service department to talk to Jill the day after, and the entire week after I got the vehicle back as I still had the clunking I had initially gone in for. Couldn’t get a hold of anyone. No one answered. Not any time of day. Currently at another shop waiting for them to hopefully fix the screw up while still waiting to hear anything back from this “dealership”. Tried calling service department for 20 minutes straight until I just asked for a sales manager. That was over an hour ago in real time and I still have no contact with anyone at this location. I will never recommend this dealership to anyone else. Go somewhere else. Edit: service manager did reach out and offer to pay for the issue IF it was their fault. The shop I got it towed to fixed me up for no charge as I somehow didn’t damage anything else and it was a reassembly and bolt not being re-attached issue rather than a breakage.

Cassie D.

Thank you, Ever! I love my Honda Prologue ❤️ You made the process so easy. Guys, it literally took me an hour at the dealership! Ever is so professional and was respectful of my time! Thank you so much, EVER!!

Myriah W.

I love my 2022 Honda Civic. Isaiah did a thorough and informative job showing me the car and once I had made my decision, he expedited the sales process. Alex did a wonderful job with the financing details. Everyone was really helpful and at the end of the day, when I came to pick up my car, I had a fun surprise seeing they had put a bow on it. Isaiah found the second key a week later and called to pick it up. I know I can trust Isaiah with any issues I have in the future and Phil Long is lucky to have him as a salesman.

Lissa H.

It was great buying my new Honda Accord here! I love it so much!! Isaiah and the whole crew went above and beyond to get me exactly the car I wanted. I'm so happy I came to Phil Long Honda!

Briseida E. C. T.

This is a very bad car company. At the time of purchase they are very kind and all the workers. I bought a new 2021 Crv, 1 month after it turned 3 years old, the engine was damaged. I had to pay more than $7,000 dollars, for the engine damage they could not give me a reason why it happened. They do not know. But they assure me that it is not a factory problem. Two months after that repair the air conditioning stopped working because the compressor was damaged. I have all my maintenance records. and they do not want to help me with either thing. It is a very bad investment to buy Honda, my family had already recommended me not to buy with Honda. because they had bad experiences and no solution. honestly really bad company.

Jan S.

marelin

I had an amazing experience from start to finish! While the process took some time, it was absolutely worth it. I love my new car! Ever, my salesman, was incredibly kind and attentive, addressing all my concerns before I made such a significant financial decision. He was never pushy, genuinely focused on finding the best fit for me. Highly recommend!