Base Camp Hailey - Hailey, Idaho

Skyler L.

I stop in here every morning for work, it's clear this place is very busy between 7am and 9am, knowing that I see the employee's doing everything they can to keep the line moving efficiently and respectfully. The manager is always making sure shelves and hot foods are fresh and stocked, and even when it's overwhelming in there, small building lots of options and lots of people, the staff communicate well and do what they can to assist. The manager, Kerri, ( I apologize if I just butchered her name🤦🏼) constantly greats customer's and is smiling doing what she can to bring up people's day. This is my go to place in the morning, mostly because of the staff. Absolutely recommended the Hailey store for any local or traveler!!!!

Xiomara W.

I went in there after midnight, just got off work, it was just me and one other person getting gas. The guy upfront likes to play this game where he doesn’t know what number the pumps are. It’s cold. I have to go inside to pay cash. Help a sister out. My car is blocking the number but right in front of the door. The problem is, I remember talking to him months before (I don’t usually use this gas station and now remember why) and he told me he does know the pump numbers but people say the wrong one and he doesn’t want to deal with it. Needless to say, I said the wrong number even though it was right in front of the door and he just straight up told me he didn’t know the number. This guy has worked here for months and months, he knows the pump numbers. This is his game and this is his customer service. Not very nice in my opinion.

Aj W.

First, I'll share relevant facts about this establishment. Many needed semi-emergency items ie gasoline, diesel, propane, Ice, soda, candy, canned food, crackers, milk, frozen meals, wine, beer and coffee.

Do not expect to be treated well, or with any appreciable amount of customer service here.

There was a thunderstorm, I decided to walk in the rain to visit during open hours. I asked for the product I wanted, out of the blue the person Skylar glibly blurts out... "I've already done inventory so no."

What is that supposed to mean?

"whenever I want to...." is NOT a decent response when asked, what time do you "close out your inventory?"

I told him, "that's not a good answer to the question, it's hostile."

He argued back, "your being hostile." I told him, "I'm not being hostile, I'm disappointed."

I told him, "I'm going to write about this interaction on google maps" he told me with a smirk, "go for it."

That last part was the impetus for taking the time to write about the experience.

My recommendation is that you visit when there are other individuals in the store, because these types of difficult experiences here occur as if it is a supervision or management-lacking issue.

david R.

I've seen a few complaints about closing early and they are well warranted it's completely random when they just decide to close at like 11 instead of 1 am like it's posted I get off work at around midnight and they're closed when I get off work very often

Sergio M.

Went in there at 12:35 & the girl that was working closed 20 min early or more to count the money from the register it seems like because it says they close at 1 & she closed way early, Really not appreciate it

Charles M.

The only thing I will miss about Hailey, Idaho. is this great little placd. Friendly, great service, reasonable prices.

Bill R.

Air machine for tires has been out of order for 6 months. Don't buy gas here.

Sierra H.

I love this place. Absolutely wonderful customer service!!