REI - Glenwood Springs, Colorado

Andy G.

Just wanted to say that the customer service at the Glenwood REI store could not have left me with a better experience. After arriving for an in store pickup, I came to learn my order was unexpectedly cancelled. The team worked diligently to resolve this problem kindly assisting in all facets including helping with installation (it was a rooftop cargo box), with nothing less than a friendly positive attitude. Great experience all around. This is a great store. Thank you.

c L.

Ordered some AT boots online and shipped to my house. Was between sizes and took to REI Glenwood for assistance. John helped with the boot fit and spent an hour getting things dialed in and explaining the fit. Very knowledgeable and helpful. This experience reminded why I have been a member for more than 30 years. In an area full of specialty ski shops and custom boot fitters I made the right choice.

Megan K.

We were looking for some hiking shoes and the sales guy, Oliver, spent a good amount of time helping us out. He was super friendly and knowledgeable!! Such a cool dude!! This is probably one of my favorite REI locations. Highly recommend 🙂

Daniela D.

I was in there a few days ago, a young lady named Gaby was helping me out. She answered all my questions with no problem. She was very kind to me and made me feel very welcomed.

Rodney A.

One of the only sporting goods stores in Glenwood springs. They have a pretty good selection a lot of good camping stuff

Bishop

My reasoning for Three Stars is because:
1. Friendly staff
2. Easy location/parking
3. Focused on children

Two Stars removed:

They have Ice Axes for door handles, yet they don't carry Ice Axes. In addition, when questioned about this, several employees didn't know what Ice Axes were (even after pointing out the door handles), a manager thankfully did.

Finally, the manager said that when REI performed a survey for our valley and it's needs, they found that The RFV was missing a children's outdoor shop. Therefore, that is what this REI location will primarily exist for. Far more than adult items.

(example image of ice axe door handles. In Glenwood, it's a black door frame with glass interior)

History Lesson: in the '30s Lloyd and Mary Anderson were importing ice axes from Austria, that's what started it all. No ice axes available today in the store... in The Rocky Mountains... that's a darn shame.

Peter R.

Always great customer service. Guys in the snow sports department were super helpful and nice!

Grant B.

Go to the sporting goods store next to target or go to Summit or even better grand junction to find outdoor goods and get help. This is the worst rei store ever. They constantly mess up orders, never have a resonable time to help, and employees seem to have a complete lack of training or knowledge. After shopping here since they opened ive only been asked if i need help twice without spending forever to grab someone myself. Ive spent over an hr trying to track someone down on over a dozen occasions, each time there where only 3 or 4 others shopping so i gave up and started ordering things online. But REI has completely screwed their system up. I constantly have issues with my bank because of the way they charge and hold everything in the stupidest fashion possible that does nothing but make people frustrated and now im having actual charges they are saying never went through. They forget items in shipment, tell you things that arent in the same box where shipped together so youll get home and be short an item, or hell theyve sent stuff i didnt order to have the manager cancel and reissue my order for no good reason