Recology Vallejo - Vallejo, California

Leigh Carson-Braun

Can I give them zero stars!!! I hate this trash company. They always skip my property. Right now they skipped it last week and skipped again this week. I have 11 units and the tenants are rightfully frustrated. I waste hours and hours of time on the phone with them. They promise it will get done and it doesn’t ever get done and then I have to call them again and again. I have had that property over there for 7 years and they have skipped me dozens of times. I have wasted countless hours talking to their call center. I ask for a refund to make up for my wasted time and they have yet to ever offer me even a penny. Can Vallejo please work towards starting a contract with another trash company for the love of God?!!!!! This is the worse trash company I have ever dealt with!!

christophe gerard

need some serious improvement!! the billing system is just awful.
so complicated and very easy to understand, not getting bills monthly, would charge two payments at once.
not happy 🙁

Erika Weber

I am beyond frustrated with this company, besides that they take an extremely long time to pick up calls, (one day I waited over one hour to speak to an agent) because they're understaffed, or their staff is not properly trained, but for whatever reason every time I call them it takes a long time to be helped over the phone. And if you go there, the office is always packed and it takes forever to be helped as well.

Anyway, I am giving them this review in hopes that someone in a higher position can hire more people and not only hire new people but train them how to properly address customer's concerns.

I have been calling to change the frequency of the service in a multi-house property and they have, but they are still charging the wrong amount every month, this causes a lot of trouble with budgets and other payments we have planned.

I am tired of calling, waiting a long time, and not having my problem solved, I would love for someone from the corporate office to reach out to me and help me with this issue.

Unfortunately there is no other W.M. company in the city of Vallejo yet, otherwise I would have canceled their services long time ago.

Babak Azimi Tabrizi

I’ve called and left them messages. I’ve been put on hold for 1 hour in order to speak to an agent. No one had responded to my messages. Finally a person by the name of Veronica answered, she was very kind and helpful. It just took too long to get my issue resolved. The driver said my bin was overflowing therefore he didn’t take it

Jose Caballero

Great customer service. Respectful and professional. They have a difficult job running a customer service/ call center, I appreciate how calm they were given that people most time call or come in when having issues.

wandak braden

To Management/ or corp

I have all t he respect in the world for your outside workers. They work hard to keep our streets clear of the trash we collect.
I am not happy at all with your office personal an how they take care of your phones or recording from customers.
Been trying to contact the Vallejo office for a month now in reference to my account. Left messages stayed on hold for 42 minutes an longer more that once this month. Today I thought ok new day maybe they will answer my call today, sat on hold again
over 20 minutes so I called back and left a message with my name phone number an reason for call it is now 12.30 an still no reply.
I need a call back an ASAP so I can get this taken care of.
I bad reviews are what you want I will do them for you.
But I would rather get this cleaned up an taken care of.

Sincerely
Wanda Braden

David Childress

Every so many months , garbage is taken and recycling is left or vice versa. And I have to keep calling them and reporting it. They shouldn't sigh or act like their job is so hard when they answer the phone. What they need to do is find out why their drivers constantly miss picking up the trash cans. Some of their drivers seem lazy if this happens often.

Jennifer Arvilla

I've had several accounts with them for personal and business. They take a long time to pick up, and they won't help much. The attitude is that of an indigent person in some cases. I am often mis billed and then credits are added. The online system doesn't match the amount truely owed. They should have an attitude test to weed out the problem people who refuse to help with billing and just keep asking "is there anything else I can help you with" in a rather irritated manner, when they just refused to resolve or even clarify why thr billing is as it is. I know it's just a way to get rid of me and not be helpful. Not sure how they get these people.