5/5
The customer service at this location is phenomenal. My father, who is 74 years old and tries to avoid shopping like the plague, visited Michaels to buy a Lemax building for my Christmas gift.
His phone wasn’t working properly in the store while he was trying to describe the available buildings to me, to ensure he didn’t buy one I already had. The phone call kept dropping (not because of the Michaels building, but just because his Straight Talk phone is dated and faulty).
So, I called the Michaels to ask if they could help him while I was on the phone. One of the women who works in the store found him by the Lemax display and described the buildings he liked to me over the phone so I could confirm whether I already had them. Then they helped him box up one of the display buildings and get him all checked out.
When we spoke later, my father said the woman was so enthusiastic about helping him - that the exchange was very refreshing.
Thank you, sweet woman from Michaels! You turned a frustrating situation for my father into a very pleasant experience. :)