Idaho Gun & Outdoors - Nampa, Idaho

Mike K.

I didn't have a very good experience this last time I had a firearm transferred here.

I saw that my firearm had been delivered that morning, so I waited a few hours and then gave them a call to see how things were going. The person I spoke with seemed irritated that I called before they called me first and informed me that they "require me to give them 24 hours to check items in". He was a bit rude, but not really a big deal, it might be frustrating to have people call in all the time before they are ready. I just let it go and waited to hear back.

I received a voicemail the following afternoon, telling me that it was ready for pickup. I went in the following morning and no one was able to locate the firearm. After 10-15 minutes they discovered that it had been sent to the Boise store. The guy that had been looking for it brought my ID back to me and told me to have a nice day.

I drove out to the Boise store and received great service. I was able to get the firearm without any additional issues. The employee at the Boise store said it was weird that it was sent to them and asked if I requested it. I think it was pretty weird too.

I have had a pretty good experience on my previous visits to this store so this experience was a disappointing surprise. Everyone makes mistakes, that was not really the part that bothered me.

Between the person I spoke with on the phone and no one bothering to offer any kind of apology for the mess up I don't feel that my patronage was valued. I am not planning to visit this location again, nor will I be able to recommend it to others.

Yvonna C.

We’ve always enjoyed this store but today we are particularly grateful for it! We had a gun that needed a plate switch that we were having problems with! Not wanting to strip the screws, we went to the closest gun shop to us (one that gives out free bibles) who has issues with people bringing guns in at all ( note ours was 100% cased with no bullets and in plain sight the whole time) who said they didn’t work on them anymore and rudely freaked out and then rudely demanded that we take the gun back out of the store! At that point we called Idaho Guns and Outdoors who had no problem helping us out with the situation! We brought the gun into their store the same way we brought it into the other store! We are always welcomed here and it is always tidy with loads of cool decor hanging on the wall! It is one of my Fiancés favorite gun stores! We very much appreciate the kindness and help from you guys and as always will be back in the future as my fiancé obviously has no problems buying really cool guns and accessories! 😂 No I can’t complain!

Gavin G.

I recently visited Idaho Guns & Outdoor with my buddy, who was buying ammo. I've been wanting to get into the hobby, but I've often felt intimidated because stores like Sportsman’s never seem to give you the time of day. However, my experience at Idaho Guns & Outdoor was completely different. Necko, in particular, was incredibly helpful and took the time to answer all my questions, making me feel welcome and comfortable. Their customer service is top-notch, and I highly recommend them to anyone looking for a friendly and supportive gun store.

Michael Y.

I appreciate the knowledge of the staff and their friendly personalities. Scott helped me with a purchase of an AR-15, answering all my questions, thoroughly detailing the mechanics and using my feedback to determine the best option for me. Tyler and Mike in the optics center are exceptional. Very helpful, well educated and willing to go above and beyond. I would recommend them and will continue to do my shopping here.

VinylDash 2.

Pretty neat little spot. They've got a pretty wide variety of guns that are priced fairly reasonably, accessories for days, and are the only place in my area that I've found that reliably stocks some less common ammo.

the_real 0.

They have a wide variety of guns. Their website advertises certain guns as in stock with a listed price. Upon visiting the store, they will have same model available but with different accessories with a higher price. Staff was somewhat knowledgeable as far as the general model of a series of ar15s but didn't know the difference between competition grade builds and sporting builds among that series. I did find the build I was looking for. I also was trading in an AR15. Lowballed me on value, which is expected for this particular business. I informed them of an issue on my trade in before doing paperwork regarding a loose pin on the A2 fixed front iron. It's a $2 part and easy to install. They examined it before paperwork, and were handling it after paperwork when the CSR brought it to my attention the pin was now missing. He vagrantly complained about it being missing and how now he would have to install a new one in order to sell it. Not my fault it dropped out unnoticed by them. Basically tried to make me feel like I was at fault somehow and was ripping them off. It's a $2 pin that they probably can get for 89 cents. It takes less than a minute to install with no tool. They lowballed me on trade in value, and didn't honor the online price of the rifle I was purchasing. They also displayed gestured annoyance with me taking off the high end aftermarket accessories to my trade in despite me telling them from the start that I just needed to remove my aftermarket accessories from the rifle. They also charge 3% for purchases with a card, and restocking fees if you change your mind about purchase once they start filling out paperwork or ringing it up. From here on I will just continue to do my business with Impact Guns of Boise as I've always been treated exceptionally well there. Impact Guns staff are also more knowledgeable, and will take the time to help you pick out exactly what you want with no hassle, no falsely advertised price online, no deception. Overall Idaho Gun & Outdoors staff made me feel like I was doing some sort of shady business.
***update to respond to gaslighting from CSR... thank you for publicly confirming the lack of quality customer service. Between my review and many others who've had blatant negative experiences in ethics and customer service from the staff at Idaho Gun & Outdoors, I believe we all can't be telling some shortened alternate version of what takes place in doing business with you. You destroy your own credibility in challenging and gaslighting customers who inform of you an unpleasant experience with your business. The negative reviews you receive are incredibly more than any other sporting goods/ firearms establishments I've come across, and I've done business with many between Idaho, Montana, and ND. In place of fixing problems with customer interaction or improving upon it, you use gaslighting. For this, I'm downgrading my 2 ☆ review to a 1 ☆. Wish I could review you into the negative.

Charlie B.

Great store with friendly and knowledgeable staff, fairly reasonable prices and a huge selection of firearms and accessories. Have made several purchases from them, big and small, would absolutely recommend them to anyone.

Stephanie S.

The Nampa location is the best! The staff is so knowledgeable and patient and kind. They take the time with you to make sure you feel comfortable and confident with your purchase.