Holiday Inn Express & Suites Golden - Denver Area, an IHG Hotel - Golden, Colorado

Badbob55

It all started with Check In. Ivan was very professional and welcoming in all respects. He had a great smile and a great sense of style.

The room was clean and comfortable although I had to make two trips to the front desk: one for more kcups(1 caffeinated in the morning for three would have been a problem) and then another trip to get bedding and blankets for the sleeper (king suite) and he delivered with a smile both times.

The fourth floor was pretty quiet and restful. The breakfast was the usual good HIE experience and the day clerk was also cool and professional. Altogether another excellent stay for us at this property. Keep it up!

Berta

We had a wonderful time at your hotel. We went for the jacuzzi that experience was wonderful hot and therapeutic. Room was very clean sheets were so soft. Pillows to die for. Just an amazing experience. Our new go to when we need some relaxation.

Teacher 7.

This hotel is very accomidating. The excersise room is clean and well stocked, breakfast is great (including eggs) plus clean/quiet rooms. The staff is extremely helpful, especially Rosie, greeting us as we came and went making out stay very comfortable.

Erik W.

My recent stay left a lot to be desired. Nothing was awful, but in general, the staff just seemed lazy. At breakfast, my wife and I had to fix the pancake machine 2x. Every time we went to the pool/hot tub on 5 night/4 day stay, there were no towels, so we had to go to the front desk to get towels.. 2 of the days we were visiting, the hot tube was out of order and the first day it was open it was overly chlorinated. The people above us, for 4 days, had someone running around and jumping off the bed. On day 3 we complained and the issue continued. While this may not fully fall on the staff, after 3 days of complaints, at what point do they either get kicked out, or do we get a new room Our toilet and tub backed up, we were offered a plunger to do it ourselves. Also, our TV never worked. No cable, no ability to connect to another device. There was never any room service and there seemed to be confusion amongst staff about whether it needed to be requested, so we had to go down almost nightly for fresh towels. Often times, we were given 3, because they were "busy" which is true, but still, how do you not have enough towels for your guests? I forgot to mention that my room keys deactivated twice during me stay. Yes, I know, it was not in the pocket with my phone.

All in all, given the idea that I visited the area to see the sights, I really needed a bed, and this place delivered. Even if the metallic base made a "bong" sound when I sat down. However, me having to plunge my own toilet and tub is just unacceptable when paying to stay at a hotel.

JenS

ROSIE is an awesome employee. We had folks flying in from all over for a Surprise Birthday Party near the hotel who were elderly and had to check in much earlier than 3pm. Rosie made it all happen! The construction really bummed us out, along with weird strings we found in our room foyer that we had to pick up, but we only stayed for 24hrs so it was all good. The beds are comfy, the bathroom was clean, the room is older/dated, wi-fi was spotty, cable options are good but the room was huge. The hotel breakfast is actually really good...TRY THE ORANGE JUICE, good lord it's wonderful!

Shawzy56

The customer service of the staff from the second I walked in was amazing. The lady who checked us in was fantastic and throughout the stay she would see us and come talk to us because we came from Canada. Room 207 is above the kitchen so if your a great sleeper or don't mind a early morning wake up call from the kitchen staff to no fault of their own making breakfast there was loud banging and noise starting around 5:30 or 6am. But the breakfast was amazing so that kinda made up for it. Great hotel and we are coming back in April as the concert at Red Rocks we came for this trip was rescheduled to April due to an impending winter storm coming in. Front desk lady was amazing to give us so many recommendations of things to do with the concert being cancelled. I can't wait to come back and stay I April just not in 207 lol.

Family T.

Beds were hard. Beautiful views. Needed to refill breakfast things ran out quickly. The room was spacious but we did find an unopened unused condom on the floor next to the night stand. Friendly staff. Kids enjoyed the pool.

Pamela V.

I stayed in the Denver area for several days and stayed at a few hotels in the area. This hotel was average. Staff was nice enough, room was ok. Had fun watching the people go in and out of the dispensary, really appreciated that they left out fruit and yogurt as well as juice and water...I wasn't feeling great and that really helped out. The grandsons loved the pool and I loved the hot tub.