FedEx Office Print & Ship Center - Colorado Springs, Colorado

Patrick

I arrived early in the morning and the store manager was already taking care of another customer. She greeted me with a smile and asked how she could help me. She was very professional and patient as she began to take care of both of us at the same time, bouncing back and forth to answer his questions and to process my shipping label. She was great! I have been to this location in the past, and on each occasion I have been taken care of very well. If I'm not going to send something by snail mail I will gladly return to this location for my shipping needs. Fed Ex, please take good care of her.

Amy L.

Went in to ship a document & Zach was very helpful. The print & go was straight forward, I went to purchase an envelope but was told my shipping label came with one included, and overall spent $0.77 to print & mail what I needed. Very pleasant experience!

Angela R.

I had a photo with a special size to print and got excellent customer service from Mimi. She was very knowledgeable, friendly and courteous. I can only recommend this place and will be back. Hopefully I get Mimi again to help me!

Hailey U.

I’ve had Mimi twice in a row and she is the best! She does everything she can to make sure that she has the right information when something is lacking from the customer side. She always greets you with a smile of a long lost friend and is The exact kind of person you want to represent your business with Exceptional customer service! Approachable kind, and goes the extra mile!

David F.

This place has gone downhill BIG-TIME. Not just this office, but FX in general. I had a big spiel on why, but I'm going to show a little grace here. Let me just say that Manager FALA was semi-helpful, but Manager JES was less-than helpful and made faces when asked questions. Some customer service training will be suggested to corporate, (along with specifics).

Pat L.

Nice place. Easier to send documents to for copies than the other copy shop across the road. The only problem I had is there are plenty of walk-up stations to get service but only seems to be one line for all of them, which is not marked at all, which leads you to wait at a station then be told there is one line which then leads you to the back of the line where others have walked in after you. There's nothing that directs you to a single line. I saw this same problem happening to others that entered the store.

Cianna R.

I work with this location all the time for my job. My whole company uses this for all things printing from posters to business cards and everything in between and I just need to rave about the team here. We love Mimi but everyone we talk to is so helpful when we have issues, client changes, custom sizes. This team goes above and beyond for us and I really really appreciate it. Great location and great staff.

QiQi

Customer Service is horrible at this location. My 1st visit here to fax some documents, which I thought would have been a quick in & out process. Like the 1 near my house which is nearly half the size of this location. And, the location I usually visit faxes the documents for you due to all the equipment being behind their counter.

So, I come in, wait in line behind a guy needing to ship off some packages. Within 10 min of waiting, their system crashes. No problem, I asked the cashier is the fax machine up & running & could he fax my documents & I pay when the system gets back up. The cashier says "I don't know if the fax machines are working, just give me a min for the register to reboot back up". I'm like okay, but why can't you walk over the fax machine to see iff its working versus staring at the register reboot. I'm still unaware that us customers can fax our own documents. The posters hanging from the ceiling over the copy machines mention nothing about fax.
I waited another 10 min while the system is still rebooting. I ask the cashier again, how much longer because I need to get back to work. He says I don't know.
This whole time another guy is fumbling with all the computers & not once approached me. When the other guy finally acknowledges me, with an attitude he says, how many documents do you need to fax. I said 3. He rudely asked if I'm paying cash or card. I said it doesn't matter, I need to get back to work. He walks me over to the printers & pushes some buttons & says follow the screen to fax. I stated to him, why didn't he nor the cashier point me to the copiers 20 min ago, versus having me wait in line for 20+ min. He doesn't reply back & just walks off. My blood is boiling at this point due to them both wasting my time, instead of guiding me in the right direction when I 1st asked the cashier. I've been in customer service for 25 years & I have never ignored a customer, nor have I given attitude when clearing I was not in the wrong. I'll never come back to this location.