Faith's Hallmark Shop - Upland, California

Faith's Hallmark Shop is a charming greeting card shop located in Upland, California. The shop's address is Mountain Plaza, 1617 N Mountain Ave, Upland, CA 91784, United States. You can easily reach them by phone at 9095790982 or visit their website at stores.hallmark.com.

Faith's Hallmark Shop is renowned for its extensive collection of greeting cards for any occasion, making it an ideal destination for those seeking unique and thoughtful gifts. The shop offers various services such as kerbside pickup, in-store pick-up, in-store shopping, delivery, and same-day delivery, ensuring a convenient and seamless shopping experience for its customers.

This shop is wheelchair-accessible, with a wheelchair-accessible car park and entrance, making it an inclusive and welcoming space for all. Additionally, Faith's Hallmark Shop offers Wi-Fi, enabling customers to stay connected while shopping. With quick visit options, customers can quickly pop in and out of the store, making it an excellent choice for those on-the-go.

The shop accepts various payment methods, including credit cards, debit cards, NFC mobile payments, and credit cards, providing customers with flexibility and ease.

Faith's Hallmark Shop has received an impressive 140 reviews on Google My Business, with an average rating of 4.7/5, showcasing its commitment to exceptional customer service and quality products.

Reviews of Faith's Hallmark Shop

First

1/5

I signed up for their rewards program before shopping for a 1st Communion gift and card there because they had a wonderful choice of items at their store, on line. When I arrived I asked the woman where the 1st Communion cards were and she said they were sold out. ? I ended up picking out a blank card. Then I was shown where the gifts were and they had a very limited selection, nothing what their website showed they had. ? I finally picked a boxed bracelet item between the two items they had. While checking out she asked if I had a phone number in regards to my rewards account. She rang me up and I noticed there was no discount. I told her I should've had a $5 new sign up coupon. She said it wasn't on there and didn't seem to care about it. ? I was so disappointed and irritated about the whole experience, that I just left. I won't be returning to that store again.
Also, while I was checking out, another customer came in, asked for the 1st Communion items, and after being told they were sold out she had the same reaction as I did.

Sandra Palomo

5/5

Maria and Obb were super nice. They went above and beyond for me. Super helpful. They have a bunch of cute things in-store. ?

Linda Camarena

5/5

I have know these for 30 years I travel to see them good service

Deborah Lynn

5/5

I love this store and the owners!!!! I am a regular customer of their Alta Loma location.
I was so excited to hear, that they opened up a second location! I used to be a regular of Thoughts and Things Hallmark as well. I am so happy that this location, is still a Hallmark store! I love shopping in person! Especially, for cards. It takes time, to find the perfect one. Online shopping, just isn't the same feel for cards. This store is just like the one in Alta Loma!!!! Beautiful and full of great energy. The customer service is always awesome! They are always willing to help you find the perfect gifts or cards!!!! I am a huge Peanuts fan, I find the sweetest Peanuts items in Faith's Hallmark stores!!!! Always!

Victoria Kawaguchi

1/5

I received a hallmark Christmas gift from this store. It was too big and I had the gift receipt so I went to return I it. The store clerk was very rude and said because it was Christmas item, I would only get 75% of value. Ridiculous! The receipt says 90 day return policy. The store says that does not apply to Christmas item. They have a small paper next to the register, saying Christmas item not returnable and it’s not visible and pretty much covered up by other knickknacks they have on the register. I’m basically left with an unusable gift.
Please please, please do not purchase items from the store based on my experience I cannot recommend anything from them. They don’t have a return policy that is based on Customer Service. I have reported this to their corporate office.

Mary K Boyer

3/5

I went to the store because they always have beautiful and interesting gifts. After gathering my items they announced their computer system was down and no one could pay. I waited awhile but finally put everything back and left. Businesses should have an alternative backup plan lol ke the good old days when there were no computers!

jennifer “Mozkytten” b

2/5

Every time I've been to this location not a greeting could be heard. The one we frequent always has a nice Hi welcome how are you? Makes us feel welcomed. One time we went nothing, person right behind us got a Hi welcome. I came in with blue hair once and i have tattoos got stared at constantly by one employee, made to feel uncomfortable. Left, told my daughter not even a have a good day, said it loud enough the lady said oh have a good day, sorry you had your chance. Today we tried again, wandered around employee walked by looked at us not one asked if we needed help even after they heard me say oh maybe they don't have it. Left and once again not a have a good day etc. I'll be only going to the San Dimas one where we feel welcomed. They have gotten to know us and us them. Takes a second to say Hi welcome. There was some really cute stuff but I won't give them my money since they don't seem to care we are there.

Miles Sauvageau

5/5

I came in on Sunday evening in a rush to get a gift bag for a birthday party ( I was late ). Kathy greater me at the door and offered to help me right away. I asked where the bags are and instead of pointing me in the right direction she personally walked me to the section and then helped me pick out the right size. She was very personable and welcoming. I really appreciated her assistance that day and am sure Kathy is always like this. Thank you Kathy for being you! Also sorry if I spelled your name wrong could be with a “C” lol.