E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States

☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 8 am–2 pm
Sunday: Closed

Introduction to E-ZPass Customer Service Center

The E-ZPass Customer Service Center is a vital facility for individuals and organizations seeking assistance with E-ZPass transactions, tolls, and related services. Located at 375 NJ-21, Newark, NJ 07114, United States, this center offers a range of services to cater to the diverse needs of its customers. In this article, we will delve into the various aspects of the E-ZPass Customer Service Center, including its main services, location and access, featured characteristics, practical information, and customer reviews.

Main Services

Account Management: E-ZPass provides account management services, including account setup, payment, and account updates.
Toll Assistance: The center offers toll assistance, helping customers resolve issues related to tolls, including refunds, inquiries, and disputes.
Vehicle Registration: E-ZPass provides vehicle registration services, ensuring that customers' vehicles are properly registered and compliant with state regulations.
Transit Benefits: The center offers transit benefits, assisting customers with transit-related inquiries, including fare payment and transit passes.
Customer Support: E-ZPass provides customer support, offering assistance with various queries, including technical issues and account-related concerns.

Location and Access

The E-ZPass Customer Service Center is conveniently located at 375 NJ-21, Newark, NJ 07114, United States. This facility is easily accessible by car, with ample parking available for customers. The center is wheelchair-accessible, ensuring that customers with disabilities can navigate the premises with ease. Upon arrival, customers can enter the center through a wheelchair-accessible entrance, and once inside, they can park in a designated car park.

Featured Characteristics

The E-ZPass Customer Service Center boasts several unique characteristics that make it an attractive destination for customers. Some of these features include:

On-site Services: The center offers a range of services on-site, including account management, toll assistance, and vehicle registration.

Wheelchair-Accessible Car Park: The center has a wheelchair-accessible car park, ensuring that customers with disabilities can park their vehicles comfortably.

Wheelchair-Accessible Entrance: The center's entrance is wheelchair-accessible, providing customers with easy access to the premises.

Toilet Facilities: The center has toilet facilities available for customers, ensuring that they can utilize the facilities without any inconvenience.

Practical Information

For customers planning to visit the E-ZPass Customer Service Center, here are some practical details to keep in mind:

Phone Number: The center's phone number is 888-288-6865, allowing customers to contact the center for assistance or to schedule an appointment.

Website: The center's website is ezpassnj.com, providing customers with valuable information about the center's services and hours of operation.

Hours of Operation: The center is open from 8:00 AM to 4:00 PM, Monday to Friday.

Customer Reviews

The E-ZPass Customer Service Center has received 2428 reviews on Google My Business, providing valuable insights into the center's services and customer experience. While some customers have expressed satisfaction with the center's services, others have raised concerns about the center's efficiency and wait times. However, the majority of customers have praised the center's staff for their helpfulness and courtesy.

Some positive aspects mentioned in customer reviews include:

* Helpful Staff: Several customers have praised the center's staff for their helpfulness and courtesy, stating that they were assisted promptly and efficiently.

* Convenient Location: Some customers have commended the center's location, stating that it is easily accessible and convenient for them.

* On-site Services: Several customers have praised the center's on-site services, stating that they were able to complete their transactions quickly and efficiently.

* Wheelchair-Accessible Facilities: Some customers have praised the center's wheelchair-accessible facilities, stating that they were able to navigate the premises with ease.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.