Downtown Ace Hardware - Fort Collins, Colorado

Wayne B.

I live high in the mountains in Colorado. I needed help with a device for my home heat system. I had purchased a device at ACE a week before (in cold February), but had selected an incorrect device (my mistake, not ACE's). When I returned the device (unopened) a week later, a store Associate spent more than a half-hour helping me understand my mistake and clarifying what I needed. That device (a specialty item for 12-volt DC systems) was not a hardware-type device and was not available at his store. My visit, and the Associate's time, resulted in a REFUND to me, not a sale. It also resulted in my finding the item at an electronics specialty store nearby. It also resulted in a warm home for me. Thank you, ACE, and a special thanks to Kenneth, at the Downtown ACE in Fort Collins, CO.

Alysse R.

If you’re looking for holiday cheer I don’t recommend going to this one on Black Friday. I took my kids to buy Christmas lights at 6pm, they don’t close for two hours.. we were told by an employee to ask this other employee to make popcorn since a person took the last bag right before my kids could get one, the sign said if it’s out ask for assistance so we did and they directed us to another employee. she couldn’t have been more rude to us when we asked. No smile, no warmth, just a huff and a “no.. that’s not happening”. If you don’t like your job maybe work there!

Sean B.

Needed a replacement set of screws to fix an old tool and had an amazing experience in acquiring them!

As soon as I walked in the door Cash greeted me, directed to the screw area and called for assistance to meet me there.

Dani arrived within 60 seconds and helped me track down the correct screws (which would have taken me hours to find otherwise) and then ground them down to the correct size.

Finally, Luke rang me out while Dani was busy at the bench grinder adjusting the screw size.

Thank you all so much!

Chris T.

Tori in plumbing is amazing!!!!! Visited a Home Depot and Lowe’s previously to get help with a plumbing question for a new dishwasher. The sales associates were unable to help and do not seem interested in solve my problem. Tori came over to help. I handed her a waterline elbow and told her what I was doing. Took her maybe three minutes before she handed me the connections I needed, she was amazing and very helpful! Next time I’ll stop there first and save me the headaches at Lowe’s and Home Depot! Thank you so much

Lynnette S.

This is an older Ace but it’s got everything plus more. Such great charm and nice people. Love it.

Steve D.

Had a wonderful experience at the store today. I needed a part to fix a bathroom fixture but didn't know exactly what I needed.

A store staff member examined the fixture I brought in and help me source the part I needed. Without her help I would have been totally lost.

Will be returning here when I need hardware goods.

Na

I have to say I love Ace Hardware because there have been items i needed and no one else carries it.
I went in about a month ago to purchase screws to mount wheelchair lift. There were 2 empty in the are just talking to each other and offered no help but a Hispanic woman came and said it wasn't her area but she helped me to locate exactly what I needed. She went above and beyond her duties and I and I was very happy she was there.
Today I went in, I am terminally ill and I can't stand up very long. I needed enamel paint so I asked my friend to look for someone to help. She came around the corner, asked what I needed and told me to stand and wait at the paint counter. I told her I knew exactly what I needed but she didn't know where it was at she seemed very rude at first. She called i believe the supervisor of that area to help. The supervisor was on the other side of the store standing around talking with other employees. When she came i explained what had happened with the other employee. She told me "well she is new here and didn't know. " I would have apologized and said i will speak to the employee. Supervisor needs training herself because she has no customer service skills. As a supervisor I would have told the employee to walk around the area so that she will know where items are when asked by customers. It is not the fault of the employee just horrible training and horrible supervisor.
I see more employees standing around talking to each other while customers are trying to locate what they need.
Again I love your store and products and I always recommend your store for hard to find items. Please find better employees and before i forget the cashier at the back of the store did an awesome job, very polite and respectful. Thank you.
Wow no response. Says alot about this business. I am a Colorado Native over 50 years 5th generation and I have many family members who shop here, well over 500 i will be sure to spread the word and I'll ask them to do the same. I remember when this place was Woolworth and Larrabee furniture was next door. I knew the owner very well. Completely different experience with them. Always very respectful and quick to resolve any issues. Don't worry i will never come here again. Will order from Amazon, better product and price.

Aaron D.

Very clean store and well organized.

There were Ace Hardware employees all over the place to assist people. I must have seen a down employees while I was there.

This is a LARGE Ace. You can find everything here, from lawnmowers, plants, hardware, paint, you name it.

I can see why this is someone's go to hardware store.

The only downside is the parking on College. Good luck!

I will be back!