Digital Federal Credit Union - Waltham, Massachusetts

Digital Federal Credit Union: Your Partner in Financial Well-being

Located in the heart of Waltham, Massachusetts, the Digital Federal Credit Union is a member-owned financial institution that has been serving the community for over 80 years. With its rich history and commitment to providing exceptional services, DCU has become a trusted name in the financial industry. In this article, we will delve into the main services offered by DCU, its location and access, featured characteristics, practical information, and highlight the positive aspects from reviews.

Main Services

• Insurance: DCU offers a range of insurance products, including auto, home, and life insurance, to help protect your assets and loved ones.
• Investments: With a variety of investment options, DCU helps members achieve their long-term financial goals, whether it's retirement or education.
• Branches & ATMs: With over 20 branches and 30,000 surcharge-free ATMs, DCU provides convenient access to your money, whenever and wherever you need it.
• Borrow: DCU offers a range of loan options, including personal, auto, and home loans, to help you achieve your financial goals.
• Support: DCU's dedicated support team is available to assist with any questions or concerns you may have, 24/7.
• Services: DCU offers a range of services, including free checking, HSA checking, and money market savings, to help you manage your finances effectively.
• Membership: As a member-owned credit union, DCU is committed to serving its members and providing exceptional service.
• Free Checking: DCU's free checking account comes with no monthly fees, low fees, and convenient online banking.
• HSA Checking: DCU's HSA checking account is designed to help you save for medical expenses, with low fees and flexible spending options.
• Visa Debit Card: DCU's Visa debit card is accepted worldwide, and comes with no foreign transaction fees.
• Greenlight Debit Card: DCU's Greenlight debit card is designed for kids and teens, with features like real-time spending alerts and parental controls.
• Primary Savings: DCU's primary savings account is designed for kids, with features like low fees and flexible spending options.
• Advantage Savings: DCU's advantage savings account is designed for members who want to save for long-term goals, with features like high-yield interest rates.
• Smart Savings: DCU's smart savings account is designed for members who want to save for short-term goals, with features like low fees and flexible spending options.
• Money Market Savings: DCU's money market savings account is designed for members who want to save for long-term goals, with features like high-yield interest rates and low fees.

Location and Access

The Digital Federal Credit Union is located at 130 Lexington St, Waltham, MA 02452. This convenient location makes it easy for members to access their accounts and conduct financial transactions.

* Wheelchair Accessible Entrance: DCU's entrance is wheelchair accessible, making it easy for members with mobility issues to access the building.
* Wheelchair Accessible Parking Lot: DCU's parking lot is wheelchair accessible, providing ample space for members to park their vehicles.
* Cash Advance: DCU offers cash advance services, allowing members to access cash when they need it.

Featured Characteristics

* Member-Owned: DCU is a member-owned credit union, which means that it is controlled by its members, rather than shareholders.
* Non-Profit: DCU is a non-profit organization, which means that it reinvests its profits back into the community.
* State-Chartered: DCU is state-chartered, which means that it is regulated by the state of Massachusetts.
* FDIC Insured: DCU is FDIC insured, which means that it is insured by the Federal Deposit Insurance Corporation, protecting members' deposits up to $250,000.

Practical Information

* Phone: 800-328-8797
* Website: dcu.org
* Hours of Operation: Monday - Thursday: 9am - 5pm, Friday: 9am - 6pm, Saturday: 9am - 1pm
* ATM Network: 30,000 surcharge-free ATMs
* Branch Network: 20 branches in Massachusetts

Positive Aspects from Reviews

DCU has received overwhelmingly positive reviews from its members, with an average rating of 3.2/5 on Google My Business. Some of the positive aspects mentioned by reviewers include:

* Convenient Services: Reviewers praise DCU's convenient services, including online banking and mobile banking apps.
* Friendly Staff: Reviewers rave about the friendly and helpful staff at DCU, who are always willing to assist with any questions or concerns.
* Competitive Rates: Reviewers praise DCU's competitive interest rates and fees, which make it easy to manage their finances effectively.
* Community Involvement: Reviewers appreciate DCU's community involvement, including its support for local charities and community events.

Note: The information provided is subject to change and may not be up-to-date. It's always best to verify the information with the credit union directly.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.