City of Boston Credit Union - Boston, Massachusetts

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 77 Spring St, Boston, MA 02132, United States.
Phone: 6176352300.
Website: cityofbostoncu.com
Specialties: Credit union, ATM.
Other points of interest: Drive-through, Wheelchair-accessible car park, Wheelchair-accessible entrance, Cash advance.
Opinions: This company has 29 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of City of Boston Credit Union

City of Boston Credit Union 77 Spring St, Boston, MA 02132, United States

☎️6176352300

⏰ Open Hours of City of Boston Credit Union

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: 8 am–4 pm
Sunday: Closed

Discover the City of Boston Credit Union: Your One-Stop Shop for Financial Needs

The City of Boston Credit Union is a member-owned financial cooperative located at 77 Spring St, Boston, MA 02132, United States. As a credit union, it provides a wide range of financial services to its members, including credit union, ATM services, and more. In this article, we will delve into the main services offered by the City of Boston Credit Union, its location and access, featured characteristics, practical information, and what past members have to say about their experience.

Main Services

Automated Teller Machines (ATMs): The City of Boston Credit Union has a network of ATMs across the city, allowing members to access their funds 24/7.
Credit Cards: Members can apply for credit cards with competitive interest rates and rewards programs.
Credit Union Loans: The credit union offers a variety of loan options, including personal, auto, and home loans, with competitive interest rates and flexible repayment terms.
Credit Union Savings: Members can open savings accounts with competitive interest rates and low fees.
Cash Advances: The credit union offers cash advances for members in need of emergency funds.
Direct Deposit: Members can set up direct deposit for their paychecks, allowing them to access their funds quickly and easily.
Investments: The credit union offers investment options, including certificates of deposit (CDs) and individual retirement accounts (IRAs).
Mobile Banking: Members can access their accounts and conduct transactions on-the-go with the credit union's mobile banking app.
Online Banking: Members can manage their accounts and conduct transactions online through the credit union's website.
Share Drafts: Members can apply for share drafts, which allow them to write checks and access their funds at participating banks.
Term Deposits: The credit union offers term deposits with competitive interest rates and flexible repayment terms.

Location and Access

The City of Boston Credit Union is conveniently located at 77 Spring St, Boston, MA 02132, United States. The credit union is easily accessible by public transportation, with several bus and subway lines nearby. The nearest subway station is the Haymarket Station, which is a short walk from the credit union.

The credit union is also wheelchair-accessible, with a wheelchair-accessible car park and entrance. This ensures that all members can access the credit union's services without any difficulties.

In terms of parking, the credit union has a limited number of parking spaces available, but members can also use the nearby parking garages and lots. The credit union is also close to several restaurants and shops, making it a convenient option for members who want to grab a bite to eat or do some shopping before or after their banking appointment.

Featured Characteristics

The City of Boston Credit Union has several unique characteristics that set it apart from other financial institutions. Some of these characteristics include:

* Member Ownership: The credit union is owned and controlled by its members, who share in the profits and decision-making processes.
* Non-Profit: The credit union is a non-profit organization, which means that any surplus funds are reinvested in the credit union to benefit its members.
* Community Focus: The credit union is committed to serving the financial needs of the Boston community, with a focus on providing affordable financial services to low- and moderate-income individuals and families.
* Technology: The credit union has invested in state-of-the-art technology, including online and mobile banking systems, to provide members with convenient and secure access to their accounts.
* Security: The credit union has a strong commitment to security, with measures in place to protect members' accounts and prevent identity theft.

Practical Information

Here are some practical details to keep in mind when visiting the City of Boston Credit Union:

* Hours of Operation: The credit union is open Monday through Friday from 9:00 am to 5:00 pm, and Saturday from 9:00 am to 1:00 pm.
* Phone Number: Members can contact the credit union at 617-635-2300 to ask questions or request assistance.
* Website: Members can access the credit union's website at cityofbostoncu.com to manage their accounts and conduct transactions online.
* Mobile Banking App: Members can download the credit union's mobile banking app to access their accounts and conduct transactions on-the-go.

Opinions and Reviews

The City of Boston Credit Union has received overwhelmingly positive reviews from its members. On Google My Business, the credit union has an average rating of 3.7/5, based on 29 reviews. Some of the common praises from members include:

* Convenient Location: Members praise the credit union's convenient location, which is easily accessible by public transportation.
* Friendly Staff: Members rave about the credit union's friendly and knowledgeable staff, who are always willing to help with any questions or concerns.
* Competitive Rates: Members appreciate the credit union's competitive interest rates and fees, which make it an attractive option for those looking for affordable financial services.
* Community Focus: Members praise the credit union's commitment to serving the Boston community, which makes it a great option for those looking for a financial institution that truly cares about its members.

Overall, the City of Boston Credit Union is a reputable and trustworthy financial institution that offers a wide range of services to its members. With its convenient location, friendly staff, and competitive rates, it's no wonder that members have given it an average rating of 3.7/5 on Google My Business.

👍 Reviews of City of Boston Credit Union

City of Boston Credit Union - Boston, Massachusetts

Celly L.

2/5

Mediocre business, overall, and some locations are better than the others. The Canton tellers are more professional and helpful than the West Roxbury ones.

COBCU's app and website are a DISASTER, as is their customer service line. Do they actually have any phone reps? Because in the 3-years I've been with them, the phone line has only been answered ONCE. 🤦🏻‍♀️

Then, we need to schlep all the way to a branch to do something that should've taken only a few seconds to do, online. It's all glitchy and horrible.Truly frustrating. I would not be banking with them if I didn't have an auto loan to pay off. (I will say that the rate on that was fantastic.)

Another frustrating experience is one is unable to pay a loan with them directly from another bank; you need to open a savings account with COBCU, send money to that which takes several business days to process, and then transfer the payment from savings to the loan. OR go into the bank and pay. (WTF kind of antiquated process is all of THAT?)

I also have an account with METRO CREDIT UNION. They've been fantastic. Far more modernized an experience. The telkers in West Roxbury are very attentive and professional. If I were you, I'd go with Metro over COBCU, based solely on customer service and their online services working correctly. They actually have a customer service line...that is answered...and by wonderful reps.

P.S. The hold music on the COBCU phone line, that never gets answered, is an aural assault. It's rage-inspiring and loud af. 🤪 It doesn't even tell you that they're closed, or have a "thank you for holding" message, either...the irritating music just plays and plays and plays...

J C.

1/5

One of the cons of dealing with a credit union is being limited on the amount of cash you can withdraw at a teller window at any given time. With the City of Boston Credit Union the limit is $5,000 per day. Last year, I needed to withdraw $8,000 for the funeral home handling my father's services. According to everyone in the branch that day, there were no exceptions. Guess what? Learned today that it's at the discretion of the bank manager. Absolutely disgusting that we were forced to borrow money to afford his services because we were told we could NOT withdraw cash from our own account. Now that I know this, I can't wait to withdraw all my money and close my accounts with them. Unless you can't afford big bank fees, I'd recommend doing business with a bigger bank. This was the final straw for me. Don't get me started on the awful service I receive every time I'm in there.

Jalen W.

1/5

Branch refuses to answer the the phone. Or follow up on disputes left without my money for over a week now

Tiffany P.

1/5

I had Boston credit union bank for a little over 2 years. NEVER had an issue/attitude or bad customer service from ANYONE until a couple of days ago. My husband and I were treated like kids by this woman (manager) named Love. She treated us like we were bagging her personally for money. Never gave us a smile, never greeted us and NEVER made sure we felt like one of their clients. My husband and I are two hard working young adults that are trying to continue pushing through the economic hardship we went through last year with me loosing my job due to health complications with my 2nd pregnancy. Working on our credit, our goals and future for our kids. It’s not fair that someone cannot treat their customers right. The ones that keep the banks running, when there’s tons of people looking for a job on her position that can surely give an AWESOME customer service. Sadly we saw another incident with another customer and her while we were waiting. Many blessings for her!!

bleed G.

1/5

I've been apart of the City of Boston credit union for eight Yrs. Overall my experience has been good, However I recently went into the West Roxbury branch and was treated awful by the Bank Manager by the name of love and She did it in the presence of my Daughter.

derrica F.

1/5

AWFUL ATTITUDE! Why on earth should i trust you with my money if you don't even want to be at you own job! SO NASTY! The teller at the first desk with short light brown hair is so rude. She constantly has her "next teller please" sign up (there are never any tellers) and will sit there on her phone! Dont dare ask for a pen during her paid hours of social media scrolling.. she'll roll her eyes and scoff at you! maybe if someone there would answer the phone I wouldn't need to come in person.

Shant D.

3/5

I had a few unresolved issues. Such as a wire that never came through, I was too responsive to end up with no results, the person in charge never even called me back to follow up, anything, confirm deny acceptance of received money. It was almost like it was his first time receiving a wire. It was unprofessional and I had to transfer money via other difficult ways..

Tellers make you fill out all the info on deposit slip, where as other banks tellers will gladly do this for you. Even at the drive up window. (Id rather not carry my full account number on my persons)

I'm never given smiles, it seems like torture to transact my anything...

Getting locked out of your account is torture... But finally one lady stepped up and completed my issues thoroughly and directly - Shannon at Main office?!

Im going to stay, but ugh...

Vanessa O.

2/5

Came in on a friday afternoon and stood for a moment. I was told by the manager to have a seat and someone would be with me shortly. I sat for 20 minutes without any help. 2 reps went to lunch. The branch manager, Love Mahoney could have helped me but chose not to. When I got up to leave, the member rep finally decided to walk to the front. I just wanted to get a new debit card. Worst service I have ever experienced. Grateful my main bank is a different credit union.