Burley City Hall - Burley, Idaho

Jesse D.

Imagine it's the 2020s. Imagine 20 years after debit cards became the norm you'd have to pay with cash to avoid 'convenience fees'. Imagine, in an age when you can order anything you want online or with a phone call, having to sign forms in triplicate to get an additional dumpster. If you can imagine a backwards, out of date, utility then you can imagine Burleys.

My absolute favorite part: I can't pay my bill without having it. Meaning if I wanted to pay for my Grandmother's bill I would have to go to her house, ask her for the bill, drive it all the way to the city hall and present it. I can't just tell them the address and pay it. Yet I can call Southern Company power and pay on any address I want no questions asked. They will tell you some malarkey story about security, but we all know it's about stupid rules set by people who haven't run even a small business.

Uodate: it's 2025 and we finally have online bill pay. Through a third party. More 'fees' that most likely get kicked back in some form to one of our illustrious local politicians. But hey, what else would you expect from a small town in Idaho? At least those flower pots they put out still look good... The ones that survived winter, that is.

Christopher R.

This review is solely based on an interaction today. I don't have to deal with City Hall often. But I went out to get fuel and drinks this morning and as I was pulling up to a pump one of the city employees nearly ran into me. Didn't pay attention and toon the spot I had waited for. Be careful while in Burley, ID. The employees of the city don't care about the citizens and we are just in there way.

John B.

Burley City is toooooo old with no improvements. I just got charged a delinquent fee for my utility bill because their system doesn't account for holidays. I have not impressed at all. Any interaction I have had with the city is below average. They need an overall on everything and get updated and improved processes and software.

Abbadon D.

Called for weeks and weeks just to be put on the back burner and left to voice mail. Any messages I left were ignored. Finally was able to go in the office today and get things done but because of being ignored I would leave zero stars but since things got taken care of today I'll leave a star.

Gomez S.

This Government office provides a true welcoming service from start to finish. I was assisted by Miss Judy whom was very helpful and detailed with the procedures I needed to follow and simplified the understanding of how the City services work. I feel truly blessed to have been placed in such a family like community. The City of Burley is Outstanding!

Colten N.

Dani M.

Jen S.