Avis Car Rental - Durango, Colorado

Danielle C.

We rented a 7 passenger SUV and were given a 5 passenger SUV upon arrival without any notice. This left 2 passengers without transportation the entire length of our trip. We spent an extra $284.16 on a driver just to get to/from the airport. Uber was not available. If you need to call Avis customer service during your trip be prepared to hold 30 mins every time. I do not recommend AVIS or Budget!

flyrs F.

The response to my review from Avis meant nothing.

No human actually ever contacted me to resolve the Issue.

DO NOT RENT FROM AVIS.

I travel professionally for work.

Upcharged $200 at drop off.

The drop off agent wouldn't fix it.

Initial rental was $850. At drop off I was charged $1050.

When I said the charges were incorrect and to not charge my card they did anyway and told me to call customer service.

On hold with multiple agents and was disconnected several times over the course of an hour.

White collar theft by Avis. Rent elsewhere.

Linda L.

We had rented a SUV because we are 2 ladies in our 70’s. When we arrived we had a full sized dodge ram truck. It is all we can do ti get in it, no running boards, very high off the ground. I have hade a knee replacement and have to be careful getting down out of truck. The lady that rented the vehichle went back in and explained the situation. The clerk was not helpful at all, no other vehicles available. The car we rented was supposed to be waiting. We have called 8 times , no one answered. We would take any kind of car. We can not drive this truck in town. AVIS do what you promised, this reservation was made 6 weeks ago

Xplor F.

They recommend you to return your car and drop off the keys in the return box with the given slip to write miles and time of return. After doing this, they charged me an extra day. I called and attendant said it’s already processed so for me to contact corporate. Called corporate and they got all the details and will be making adjustments in 5 days. It’s been 3 weeks and nothing.

James R.

I travel a lot for work, so I've probably rented at least 200 rental cars over the last 20 years, and this was hands down, the worst customer service that I've ever experienced. Please, if you're renting a car in Durango, please use another agency. My wife and I were having a get away weekend for President's Day, and renting a SUV to get us back and forth from Pagosa Springs to Wolf Creek. If you've ever driven this in snow, you know you have to have good treads on your tires, and all-wheel or 4 wheel drive. Being that it was president's day, I guess there weren't a lot of options, so the only option I was given was a Jeep Compass; which is a super small SUV. Then the attendant informed me it was 2 wheel drive. AND, on top of it, had almost no tread on the front tires. Which is completely unsafe if you're driving anywhere in the state of Colorado. When I asked for something else, this was THE only option. The attendant was a complete jerk. To the point, I wandered if he was just angry at something else that had happened that day. I tried to go with another company, but getting in on Friday, most of the cars were already rented with other companies. After driving with the car for 2 days, since I was staying in Southern Colorado a few more days, I asked to trade it in since the weekend was almost over and there would surely be more inventory. I even told them that I didn't feel safe driving with those tires, and he wanted to then charge me another $10 a day to trade the car in for something that was the same exact size. I am absolutely shocked that this is a national company that I've used before and they allow this type of customer service at any of their locations. And then when I asked to get his name, he wouldn't provide it to me, and wouldn't provide his manager's name either. Congratulations guys, worst customer experience of any car rental company I've used before.

UPDATE: I had to drive this vehicle through the state of Colorado to get to Denver, then they traded it out for an upgraded vehicle, but did not discount anything for the poor service and dangerous tires. PLUS, they charged me $300 for an empty gas tank, which I had to send in the receipt of the gas I paid for before dropping the car off. Just a crazy, horrible customer service experience with this company.

Adnan S.

This location's manager gave me a car with almost all thread gone on tire. I later returned to get replacement and the manager said he does not have any car when there were half dozen parked outside late in the evening. And he said this thread is just fine. I later had a flat tire.

Mangani C.

Bigots work here. I am a President's Club member and had a reservation. Everyone behind me was white, nobody had status, few had reservations - all were assigned an intermediate or better vehicle. I was first in line and instead of an upgrade I was downgraded and told I had no priority.

Kristine C.

Worst Experience I have ever had at Avis. 1st the clerk at the front desk was the most miserable employee I have ever encountered. Acted like I was a complete inconvenience to him watching his video in the back office. One I got my rental and drove off the car started shaking at around 60mph when I took it back the same clerk was all let me drive it and came back and said it’s fine. I told him I didn’t feel comfortable driving this vehicle 350 miles. He said he would speak with his boss and came back and said it’s this car or nothing. He could have cared less that this vehicle had front end issues. I took the car and had my husband drive it who is a mechanic and he said the front end of this car is messed up. Don’t rent from Avis in Durango. They really need to send this employee to customer service training or fire him! Safety should be their top priority!