Athleta

I am not one to write reviews but after visiting this location last weekend, I am upset by the way all my interactions with staff went down. Athleta as a brand is great but the ladies that work at this location are rude and judgy. I did not feel welcome in this store and often felt like I was just being watched. I couldn't wait to leave. The women working felt like mean girls. When at the same rack as another person looking at jackets, I was ignored as an employee went up to another customer to talk about how great the jackets are. I ended up buying one and was met with attitude again at the register as if I just didn't spend a good amount of money supporting their brand. Fitness clothing stores often have a very welcoming and upbeat feel while this one felt like an exclusive high end club you have to earn your way into.

They remodeled this location and it looks amazing. Problem is they are pumping a very perfumey scent throughout the store and the smell is so strong I can’t stand to be in there. I will never step foot in that store again. I was in there for two minutes today and the clothes I’m wearing smell like it now.

Bought a pair of pants a couple of weeks ago. Wore them once and the waist band is coming apart. When I went to the store to exchange it was closed for remodel with no re-open date. Called customer service and after a 30 minute wait was told that since I bought it in the store I and to go there to exchange. When I explained the store was closed she said there was nothing she could do. She had no date for re-opening or any other options to return or exchange. Cheap product and poor customer service

I love Athleta and will continue to always shop online. But this stores customer service is horrible. I strictly keep my interactions to returning online purchases that don’t work out. I will not actually spend time shopping at this store due to the staff. So Athleta actually would get 4 or 5 stars. But the 1 star is for this specific location and the people that work there.

I wasn't going to leave a review because I didn't want anymore negative energy. However, I did a Google search to make sure I could use my Athleta merch card at Gap, strictly to avoid Athleta! But then I saw this! Empower women it says! That is laughable! Both Randi and Jo should read this and remember why Athleta thinks they're special. The way I was treated about a month ago doing a return was unacceptable. They are rude, snotty, mean girls. I will never shop there again. I'm just one person, so I'm sure this is laughable to them. But treating people like this and staring them down as they leave the store and walk around the corner? I guess I didn't fit the Athleta standards. Good luck! Maybe this will be a good reminder to be nice to everyone. Or maybe customer service isn't where they should be working. In regards to the pants, they are cute and flattering! However, they don't last for long. Most of mine have either holes or are fraying at the seams. "Athleta was founded in 1998 to put women first." We should all be nicer to each other.

Today was an exceptional experience thanks to an outstanding employee named Jenn at the Park Meadows Athleta. She was very welcoming when I entered and promptly assisted me in locating the items I was searching for, ensuring the right size for a perfect fit. Despite the store not carrying the petite version of the pants I was looking for, Jenn went above and beyond. She diligently searched online for the specific size and color I wanted, only to find them out of stock. Undeterred, she informed me of their restocking date and even looked throughout the entire store for my size in a different color, going the extra mile to ensure they would fit me. This was my first time visiting Athleta, and definitely wont be my last, thanks to Jenn.

Horrible customer service! Each time I have visited this location; I am never greeted and I am ignored by the entire staff. Yesterday I was in search of comfortable clothing to wear to a work summit. Against my better judgement I decided to stop in. I spent around 5 minutes in the store and not once was I greeted or asked if I needed help. Due to the lack of basic customer service, I decided to spend my money at Vuori. As someone who use to work for Gap Inc. I know this is not the level of customer service they would tolerate.