Big R Stores - Evergreen - Evergreen, Colorado

Chris A.

I will never shop with this company again. I purchased a weed trimmer from this store and after getting it home I quickly found out the item was defective. The trimmer would start but die out after about five minutes of use. I tried to return the product with receipt in hand showing I had purchased the product less than two hours ago and the manager flat out refused. So now I’m stuck with a 400 dollar paper weight. Do not shop here

Update….after speaking with the district manager of this store I was able to return both items. But here’s the catch and the reason I will to refuse to ever shop at this store. The return was split up into two separate refunds. Half was on in store credit and the second half was to be mailed from the corporate office in the form of a check. After four weeks of waiting I called corporate and was informed that the check was returned to their office and that they mailed it to the store. So I went to the store and was told that the check cannot be found. Apparently the office was cleaned and the check was most likely thrown in the garbage. The assistant manager Todd says he takes full responsibility for this. That’s insane. Why would someone especially in a management position throw away a check from their company. Let me remind you that Todd was the first member of management to refuse the return to begin with. This store is a nightmare when it comes to honoring their store policy. Alright my rant is over. I’m gonna continue waiting to get my money back.

Davie W.

Horrible Customer service from Nicole and night cashier girl. I literally walked in and everyone was sitting at the register talking as I walked in they all scattered I asked for help and the cashier girl who turned her back to avoid helping us said we are short staff no one could help you. Nicole as an assistant manager or whatever went out side to her car to avoid helping us sorry but very worthless manger and employees. Lee is great! Day shift employees are great! I love this store shopped here for years. If you want good customer service do not shop at night!!

Cri B.

Almost everything... if it was in stock. I know that the pandemic was a challenging time for businesses to keep products in stock. For a long time I gave them that excuse. It is now 3 years later, though, and we as a country have moved past the supply chain issues. Most companies are now dealing with overstock issues, but Big R still seems to struggle to keep products in stock for some reason. Their employees are frustrated, their customers are frustrated, and they would make thousands of dollars a year additional just off of me if they kept products in the store.

I live 6 minutes away, and Big R is always my first stop when I need most things, other than groceries, but 60% of the time, I leave empty handed. This seems to me like serious mismanagement. Ask customers when they leave if they were able to find everything and take note of what you're missing out on. I guarantee it's no small amount.

Christopher T.

If they had a metric nut that he needed for the transmission. I can't remember their names but got speedy service to their hardware guy to find out they do sell metric nuts in different threads and sizes. Thanks folks at Big R!

Jirka W.

Unfortunately, I did not have a good experience with Big R. I purchased a pretty expensive snowblower which broke after the first winter season. It was still under the warranty, so I brought it back requesting to have it fixed or a monetary refund. Big R told me that they don't do the refund nor replacement as they have a certified service center for the tools they sell. I agreed to have the machine sent over to the service center. Six months later (through the winter), the Husqvarna snowblower is still not fixed. Big R is blaming Husquarna for not delivering spare parts. I was pretty frustrated as I was unable to use the snowblower this winter. People at the service center were rude enough to say that that it is not their problem and that if I don't want to keep waiting they can ship it back to me and I can deal with it on my own. My advice is not to purchase any expensive tools or machinery at Big R. I was hoping to support smaller retailers but now I understand why Home Depot or Amazon is better at this. Just a sincere appreciation of the customer and great customer or replacement service.
One positive thing: Lee the store manager was always helpful and gave me a store gift card as that was something from his initiative to sympathize with me.

morgan P.

Beautiful...it is like being in Colorado and not caliado. all you have to do is go 75 miles any direction except West on I-70 and you also find real people. everyone is helpful there is no selfcheck out. they do sell guns so stay away calirado. and if you want to fix your farm..? I don't know how they don't go out of business? there's no farms near there but there are real people in the store not just the employees.

Elle D.

I’ve been driving by this place for years and never bothered to check it out. I thought it was just a weird farmer store, but I was WRONG. I love Big R! I’m kicking myself for missing out on all the awesomeness. They have EVERYTHING. Where else can you buy all the things you never knew you needed?!
PS also worth noting- Good customer service is hard to find these days (Especially, when you have a habit of always being the last customer at places!) and every staff person I’ve encountered here has always been super nice and I always appreciate that.

Mark B.

It’s nice to have this store in Evergreen. The staff is great. The only issue I have is with their power tool return policy. I avoid buying power tools from Big R