The Music Room - Erie, Colorado

3lueAnt

Great service! Kind informative and knowledgeable representative. The back and forth negotiations about the trade of my gear towards new components was made as clear and painless as possible because of TMR sales representative Ryan T. As I explored options Ryan was quick to respond to texts and emails with information and encouragement. I have 20+ years experience in customer service and Ryan’s service has been exemplary.

Tom S.

Simon was awesome to work with, I needed some gear that I was buying rushed and he was able to make it happen even though they were slammed during the Christmas holidays. His attentiveness and prompt responses went above and beyond any of my expectations during the Christmas holidays. I have bought from them before and it has always been an awesome experience. I would have given Simon 6 stars if I could have. Thank you Simon for everything.

Joe P.

Purchased a pair of lightly used Klipsch Forte III speakers and had them shipped to Wisconsin.

Purchasing process was super simple. I received a call a day or two after I ordered telling me they upgraded my shipping to FedEx Freight, with liftgate service, free of charge! Andrew in shipping sent me a photo of the speakers ready to go on the pallet along with tracking information. Shipping was my biggest concern with the whole transaction so it was nice they upgraded them instead of sending regular ground shipping.

The speakers arrived at the end of the week wrapped up and strapped to a pallet. FedEx pulled them off with a pallet jack in the driveway. Speakers arrived in perfect shape. They were in all the the original packaging (boxes, styrofoam, etc.) and included all the manuals. They were in fantastic condition upon opening and the website description matched the condition I received them in.

The speakers sound incredible! Best sounding speakers I've ever owned! I always worry about buying used, sight unseen, but in this instance I received exactly what was described and pictured on the website. A well taken care of, lightly used pair of Klipsch Forte III speakers, in near mint condition.

Overall I couldn't be happier with the service and product received! I will definitely consider The Music Room for any further purchases and highly recommend it to others. They really knocked it out of the ballpark!

Ahti S.

Simon, via phone, was incredibly helpful and knowledgeable. Though I found the set of speakers I bought at a steep discount 2nd hand, TMR accepted my return without a fuss. They will always be the first stop as my audio needs grow.

Mikie Y.

I'm so glad they are local to Colorado. I'm a big fan of there customer support and they always give you a chance to find a way to make your dream come true when it comes to music quality. Thanks for being patient with me! I'm thankful that you guys have one of the best used product compare to other.
Please carry more Chord M Scaler. I'm a Chord guy and Hugo TT2 has changed my life. Also more different loan method like Moon Audio does will help people out. Thank you!

Derek F.

I've been lurking on the Music Room site for years but never had previously bought anything because I was concerned about buying used. That changed a few weeks ago when the exact speakers I have wanted in the exact color (Sonus Faber Sonetto VIII) I wanted showed up for about half off retail. They were shipped the next day and arrived promptly and in perfect condition. They had all the original boxing and equipment and if I didn't know better there would be no way to know that they weren't new. They look and sound amazing. Even my wife who usually laughs at my audiophile habits is impressed and happy. Many thanks to the Music Room - I wish you great success and I'll be back. (Wonder how that D'Agostino Integrated would sound with these speakers?:-)

Michael B.

I've had three excellent purchasing experiences with the folks at TMR so far. Each time they have all been absolutely terrific to work with and have all been very responsive. Now, my purchases were all really small as I was only in need of some good quality, but highly affordable TOSLINK fiber optic, AC power and USB data cables to upgrade my very modest home A/V setup with, but everyone there at TMR treated me with the same respect as if I was a multi-millionaire spending six figures with them. Two of my purchases were made through the TMRaudio web site. For those orders I scheduled appointment times to drive over to their facility in Erie and pick them up in person. While there (even though I didn't have it scheduled in advance for a tour), Derek was kind enough to show me around their entire very impressive facility. My third purchase was done through one of their listings on eBay and that one arrived earlier today with no issues, a full day ahead of the scheduled/anticipated delivery date. I can't say enough good things about everyone I have worked with there at TMR, either in person or virtually over the web. They clearly take what they do there very seriously and you can see it in how well they execute. Based on my experience with them so far, I would encourage anyone looking for great deals on high-quality, high-end audio equipment to check them out and give them a try. From what I've seen of them so far, they are 100% on top of their game. I'm certain that I'll be doing more business with them here in the near future. Two very enthusiastic thumbs up for The Music Room!

Jamie

Communication is painfully slow. I had to inquire about a trade multiple times to get a response,and then the follow up responses to inquiries have been atleast 24-48 hours apart, and they seem disinterested is negotiating prices. I ended up buying a brand new pair direct from the manufacturer for just $300 more than what the used pair they have would have cost me.