Menards - Poplar Bluff, Missouri

Kim

I recently moved from Montana, I've been now shopping at Manards. I was referred to by my cousin as I'm remodeling my house. You can pretty much get everything here. Definitely will my go to store.

Chelsey Williamson

The things I need are always easy to find everyone is always so helpful and friendly! They also have the best Christmas tree forest set up in the holiday section ?

Jennifer Willey

First wanna say I gave 2 stars because of Destiny she was a real sweetheart and if we do return it'll be because she saved yall a customer. Now I had an electric cart and when we finished shopping my husband and I were headed to the doors talking when ma'am was screamed 4 times very loudly and very rudely my way not paying complete attention as like I said I was talking with my husband on how he was gonna go get the car and me and the kids were gonna wait for him at the door. Ramona on the fourth MA'AM hollered my way it caught my attention asshe was talking to me. I locked eyes with her and she said you are not allowed to take the carts outside very loud and very rude!! Well first off Ramona I had no intentions to take the motor cart outside and surprise yall are not the only store here in Poplar Bluff that ask you not to because the wheels get messed up on the concrete. You didn't have to assume or be rude. Our 8. Year old little girl was like mommy why is she being rude I said some people are just hateful. Ramona is a manager and as a person who has management experience that was uncalled for and unprofessional!!! Get it together!!!

Connia Sasso

Wish this store was in NC! What a great store. They have everything! From home improvement to groceries. Staff was very helpful and friendly. Great experience.

J Moore

Why order pickup when you have to wait 30 minutes with 2 other people here. Very slow

Gary Hill

Ok. I will say it. Menards lures you in with some of the coolest Halloween stuff. A definite go to for spooky season.

Rebecca Camp

I was very disappointed during a recent interaction with the staff regarding a rental of the carpet/upholstery cleaning machine for a quick fall clean up of our high traffic areas. I arrived at Menards to rent the machine and purchased a bottle of cleaner. Once arriving at our place of business I noticed there were no hoses for the machine to clean upholstery. Also there was a rather large amount of hair in the rollers.No biggie. I spent about a half hour removing the hair and made light work and accomplished the task. Upon returning the machine I was about 45 minutes late. They proceeded to tell us it wasnt returned on time and charged us another days rental and charging additional $20 cleaning fee when it was spotless. The asst manager was very rude and made us feel dirty.. So we paid double. We asked to speak to Gary but they refused. We filled our propane today, all 8 of them but we didn't use Menards. As business owners we won't be treated that way and will be taking our business elsewhere moving forward.

Amy Abbott

I have spent over $100,000 with the poplar bluff store building a new house in mammoth spring Arkansas. I paid a delivery fee of over $350 each time I had a big order.

When I placed the window order I added another window a few days later. I called to notify the lumber desk associate of this and they said no problem. They said it could be added to the delivery of all the other windows.

Windows came and the added window was left out. They agreed it was their mistake and they would deliver it to me at no charge.

Next we ordered the interior doors. I again needed to add another 2 bifold doors to the order. Since they messed up the window delivery, I proactively called the delivery desk 2 days before delivery to confirm they would be sending both orders. I do want my monies worth for $350.

The desk associate told me the second door order had already been picked up. I assured him we did not pick them up. He agreed to look into and call me back. He never did and the delivery came with out my second order.

My contractor had to exchange some doors that he had listed incorrectly on the order. They refunded him price less 25% restocking fee. That is their policy. Fair enough. BUT…
He did pick up the doors they had failed to deliver initially. He drive over 3 hours round trip to do this. I pleasantly asked for the full refund on the doors as a compensation for his effort of doing their job. They refused.

I then asked he be compensated for doing the delivery for them. They refused. Heath was manager making decisions.

This would not happen at a local lumber yard. I chose to use Menards to save money on our build. I did this, but it did come with many headaches and extra work on my part.

You would think if you had spent over $100,000 your business would be valued. It is not. When they make mistakes be ready to take it on the chin! Be ready to do their job for them. Even though I proactively tried to prevent this they still dropped the ball and failed to compensate for their mistake.