Music & Arts - Murrieta, California

Music & Arts, located at Address: 39520 Murrieta Hot Springs Rd #223, Murrieta, CA 92563, is a well-known music store that offers a wide range of services to meet the needs of musicians in the community. With a phone number: 9513042326 and website: stores.musicarts.com, it is easy to get in touch with them or learn more about what they have to offer.

One of the standout features of Music & Arts is their specialties: Music store. They offer a vast selection of instruments, accessories, and sheet music, making it a one-stop-shop for all your musical needs. Whether you are a beginner or a professional, you are sure to find what you need at this store.

In addition to their extensive selection, Music & Arts offers several convenient services to make shopping with them even easier. They have an in-store pickup option for those who prefer to shop online and pick up their items in the store. They also offer onsite services, including repairs and lessons, to help you keep your instruments in top condition. For those who can't make it to the store, they offer delivery and even same-day delivery for qualifying orders.

The store is wheelchair accessible with both an entrance and parking lot that can accommodate those with mobility challenges. They welcome all customers and strive to make the shopping experience as smooth and enjoyable as possible.

Music & Arts accepts a variety of payment methods, including checks, credit cards, and debit cards. They have also implemented safety measures to ensure the well-being of their customers and staff during the COVID-19 pandemic.

The store has received numerous positive reviews from satisfied customers, with a average opinion: 4.5/5 based on 98 reviews on Google My Business. This is a testament to their commitment to providing excellent customer service and quality products.

Reviews of Music & Arts

Candice Matoian

5/5

We love the staff and selection of this location! We are always helped with exactly what's needed and staff members go above and beyond to assist with any needs. Staff are knowledgeable in the field of music and instrument

Trieva Scanlan

1/5

be very careful about renting instruments from this provider. There is NO RENT TO OWN, so if you continue to pay for the instrument but your child is not playing anymore you cannot own it. They continue withdrawing payments from your account even after the instrument has technically been paid for. If you reach out to them they make you return the instrument in person and then you can get another instrument of equal value or less. IF you don't live in Murietta or Temecula then you have to drive up there in person to return it.

Marisa Sanchez

1/5

My family rented multiple instruments from this store for the last school year. Heres what you should know...Their system is always slow, they aren't fluent in how to use it. If you have a card on file, it will charge sometimes and others not and you'll get a collection call or letter. If you take lessons like we did for (1 month) you'll be charged for second month and they'll say "no problem we will request a refund"....it will never come..and they never know why.. I have been asking for one since July of last year for my money back for 280$ to which they have gave me the run around. The GM who ever she is will never call you back and you'll just be out of money and leave with a horrible experience. The manager is nice but ineffective and the other guys seem nice but never know whats going on. I've tried to be as patient as possible for month and months longer than I should have.. Customer service will tell you its a store issue and to work it out with them... Avoid and go else where if possible.

Isidro Zamudio

1/5

Rented instruments there and throughout the year were good but then I was charged when I returned them by mistake. I have been calling them for a refund and have been unsuccessful. Spoke to the store manager Kirk and was told he would send another email when he had sent one 4 days ago and did not get a response. He was careless about the customer and did not consider my frustration with the situation. It should not take almost 15 days for this still not to be taken care of. When I addressed him about the situation and asked to talk to his boss, he stated he could not give me her information and to call the call center myself. Absolutely unacceptable the type of customer service I have received. I would not recommend this place to anyone.

Amie Cooney

1/5

Don't use this place!!! The card they had on file was fraudulently used so it had to be cancelled and I was waiting on a replacement. The company called me and left a message with a phone number to call to update the card. When I called, the selection to pay my bill was not working and disconnected me and I tried multiple times. When I called the store, they said they couldn't take payment at the actual location (even though that's where I did the initial rental?!?) They sent me a paper bill which I sent in and I just got another bill saying they sent me to collections!!! Whaaaaaat?!? They sent me to collections for $64?!? Wow! I'm returning their equipment and I will be letting the murrieta school district know about their shady practices so they are no longer referred. Horrible!!!

Amanda Bly-Sanchez

5/5

This was my first time visiting the store and I will definitely be returning for any future instrument needs. The gentleman working (sorry didn’t get his name! He was working Wednesday 9/30 at about 5:00pm) was SO nice, helpful and knowledgeable!! My son just started the saxophone and we were a little clueless but after leaving we felt way more prepared!!

Anneka P (Anneka's Hair)

5/5

Jeffrey was amazing, I will be renting from here again. Thank you for making my son's school year awesome!

Claudia J Williams

5/5

Great place to buy or rent instruments; specially when you don't know a thing about them. Kim, the girl that help us, gave us 5star service. The man in charge help my daughter with the violin selections. I like the fact that you can rent them so if the kids change their mind (as usual) you can just return them. Or if they really commit to it, and get better, you can upgrade it for a higher quality item. I really like that service.