Audible - Newark, New Jersey

Jessica H.

I really do LOVE audible HOWEVER, there are many topics that do not appeal to me in certain books at all. Such as strong language, sex, and gay sex books. I love romance novels so I am constantly getting hooked on a book only to have to delete it, after listening for an hr. I get that a ratings system might be difficult but the descriptions in the books could be much more straight forward and actually say, strong language, gay or lesbian main characters, explicit sex scenes. This would be much more helpful

Childhood T. A. P.

I need my contract with Farrah Dalia Evans Voiceover canceled NOW! I signed a contract with her in Oct 2024 to have my audiobook completed by December 2024. It’s now February 2025 and she didn’t not reach out to me about my work that she has in her hands. I reached out to the customer service department and Audible won’t let me cancel unless she reaches out to me. I’m very disappointed!

R37 L.

Super frustrated with Audible Canada.

I was emailed promotions multiple times over the last few months to reactivate my account at a discounted price of 3 months for $0.99 per month. I finally decided to bite the bullet and try to reactivate my account with the promotion the sent me. When I tried to charge my Credit Card it gave me an error. I tried again error, I tried to remove my older CC and enter my new CC error. Logged out and then back in on my PC still an error. So I called my CC company. After literally waiting to speak to someone for over an hour (which is insane on its own) they tell me my card is working fine and to go ahead and try again. I do and get the same error message something like “error, try again at a later time”. Nothing about what the real issue is. I call audible customer service and the guy tells me the deal I’m trying to claim is for new customers only. Excuse me? I have wasted nearly two hours trying to claim this promotion I was sent by audible Canada to my email address they have on file. Seriously it’s 1:49 in the morning and I’m just mad. What a waste of time.

Marcus B.

I have worked as a narrator for Audible/ACX for a couple of years now and never really had an issue. I am not a professional narrator, but was hoping to become more popular.
Unfortunately, I feel that ACX and Audible does not help the narrators when legal issues arise. There is no enforcement mechanism when an author takes advantage of a narrator, such as it was in my case. I sent a Kill Fee letter and an invoice to the Rights Holder, but I have not been told by ACX what the next steps would be in order to recoup my losses when an author canceled 4 contracts when I was 23 pages from completing the final book.
All I can think about is the hours and hours of work that I put into those books that are gone and I have nothing to show for it except frustration and loss of time that I could have been using on other projects or spending with my family.
I fear the next step is I will be told that I have to seek legal representation to resolve this, but that doesn't help because I have no idea where the Rights Holder lives so its not like I can take them to small claims court.

ACX and Audible need to have some sort of way for narrators to recoup losses. The Rights Holder I was working with should have to forfeit her royalties from all of her books until my cancellation fees are paid. But there is nothing there. This author will be able to go on and do this to someone else.

So I have a couple of other books that I have left to produce for ACX, a couple with some very well known authors that have already told me that they will keep me on to complete book series for them. However, I will tell them that for any future books they should seek a different distribution method. I do not have confidence in ACX or Audible to help me fix this injustice.

I hope that maybe, just maybe, someone there will read this and realize there is a problem that could drive narrators away. And I hope you can fix it.

Sonny M.

This review is for Audible Customer Support call center. I didn't expect a Billion Dollar Corporation to have a NOISY call center. It seemed like a call center in India and I don't mind that...the lady that helped us was pretty good...but the noise around her with other customer service people taking calls was so distracting and she had to ask her to repeat what we said a few times. Come on, Amazon/Audible....get them noise reducing dividers and headphone that block outside noise. You have a reputation to uphold!!

speed L.

Was my first time here for tech week held here which is also the Rutgers business school. Had a great experience

Andrew B.

Wish I could leave negative stars. Charging cards they dont have access to and not even activated from on old credit account. Dodgy as stay away people!

Garfield C.

I had Received an Amazing Customer Experience from my Customer Service Representative: Samantha, she was an Amazingly Friendly, Courteous, Empathetic, Customer Service Oriented, Professional and Extremely Knowledgeable Person. She Definitely Solved my Billing Error Issues. Yes! I Would Definitely Recommend this business to other people. Thank You 😊! Sincerely, Mr.Garfield Callens God's Blessings to both You and your family! 👪! In Jesus's Name! Amen 🙏!